NHTSA Complaint #727430 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	727430
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	June 30, 2000
Date Filed	August 24, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

IN JAN 2000, CHECK ENGINE LIGHT CAME ON, NOTICED ROUGH IDILING, TOOK IN FOR SERVICE, PROBLEM WITH EXHAUST SYSTEM REPAIRED...AGAIN IN FEB 2000, SAME PROBLEM NOTED, AGAIN TOOK IN FOR EXPENSIVE REPAIRS(BOTH OF THESE REPAIRS WERE DONE AT LOCAL FORD DEALER)...IN MAY NOTICED THAT IT WAS STARTING TO ROUGH IDLE AGAIN...TOOK TO LOCAL REPAIR SHOP...COULD NOT FIND ANYTHING WRONG.........SUDDENLY ON JUNE 30, 2000..AFTER STARTING THE VAN AFTER WORK TO GO HOME...NOTICED WHITE SMOKE POURING OUT FROM VAN AND INCREDIBLE ROUGH IDLE...TOOK THE VAN TO THE FORD DEALER....PROCEEDED TO BE TOLD THAT THE VAN HAD A BLOWN HEAD GASKET, WATER PUMP, CRACKED PISTONS AND THEY THOUGHT THE ENGINE BLOCK MIGHT BE AFFECTED TOO....SUGGESTED THAT IT WAS TOO EXPENSIVE TO FIX IF EVEN POSSIBLE....TOLD THIS WAS NOT A PROBLEM WITH THE 96 VANS....NOT UNDER ANY RECALL OR WARRANTY....SUGGESTED WE MIGHT WANT TO BUY A NEW VAN.....FELT WE DIDN'T HAVE ANY OPTIONS SO BOUGHT A NEW 2000 WINDSTAR....NOW AFTER SOME RESEARCH I SEE THIS IS PROBLEM WITH 96 WINDSTARS.....NOT VERY HAPPY.... HAVE WRITTEN NUMEROUS LETTERS TO FORD AND SPOKEN TO THEIR COMPLAINT DEPARTMENT.....NO RESOLUTION YET.....THANK YOU

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