NHTSA Complaint #726405 — 1993 LINCOLN CONTINENTAL

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	726405
Vehicle	1993 LINCOLN CONTINENTAL
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 25, 2000
Date Filed	August 23, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

LATELY I HAVE BEEN GETTING A THUMP EVERY TIME I SHIFT INTO GEAR SO I TOOK THE CAR TO A MECHANIC. HE TOLD ME THAT THE PROBLEM WAS WAS THE MOTOR MOUNTS. I CHECKED AND FOUND OUT THAT THERE WAS A SAFETY RECALL. I CALLED THE FORD SERVICE CENTER AT TEL. 1-800-392-3673 AND TALKED TO SOMEONE NAMED CHRITOPHER AT THE LINCOLN DIVISION. I GAVE HIM ALL THE INFORMATION ABOUT THE MOTOR MOUNTS AND THE SAFETY-RECALL. HE TOLD ME THAT THERE WAS A 6 YEAR LIMIT OR 60,000 LIMIT ON THAT SAFETY-RECALL AND THAT I WAS NOT ELIGIBLE TO HAVE THE WORK DONE ON THE MOTOR MOUNTS, UNLESS I PAID FOR IT. I DO NOT UNDERSTAND WHY I WOULD HAVE TO PAY FOR FIXING THIS PROBLEM SINCE IT IS CLEARLY A DEFECT IN THE MANUFACTURE OF THE AUTOMOBILE. *AK

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