NHTSA Complaint #726354 — 1989 JAGUAR XJ6

THE EXTERIOR DOOR HANDLES HAVE FAILED ON ALL FOUR DOORS AT LEAST TWICE AND THREE TIMES ON THE FRONT DRIVER AND PASSENGER DOOORS. THE DOOR HANDLE WHEN ENGAGED WILL NOT OPEN THEREBY CREATING A MAJOR SAFETY ISSUE IF A PERSON OR PERSONS BECOME TRAPPED AND SOMEONE TRIES TO OPEN THE DOORS VIA THE EXTERIOR DOOR HANDLES. SEVERAL REPAIR PERSONS AT DIFFERENT LOCATIONS HAVE ALL INDICATED TO ME THAT JAGUAR IS AWARE OF THIS SAFETY PROBLEM BUT HAS NOT TRIED TO CORRECT IT. SERVICE DIRECTOR - ROBBY HARRISON AT OVERSEAS MOTORS SAYS THAT THEY CAN ONLY CONTINUE TO REPLACE THE DEFECTIVE DOOR HANDLES BUT THEY HAVE NO WAY OF CORRECTING THE PROBLEM AND THEREFORE I WOULD HAVE TO CONTINUE TO BRING MY VEHICLE IN FOR REPAIRS. CONTACT WAS MADE WITH JAGUAR AT 1-800-452-4827, EXT. 8088 WHERE I WAS TOLD THAT THEY WOULD NOT CORRECT THE PROBLEM BECAUSE THE DEALERSHIP HAD CORRECTED IT ONCE.*AK