NHTSA Complaint #726065 — 1998 BUICK CENTURY

UNDER CERTAIN CONDITIONS, CONDENSATION COLLECTS ON THE OUTSIDE OF THE WINDOWS REDUCING VISIBILITY THROUGH THESE WINDOWS TO NEAR ZERO AND MAKING IT IMPOSSIBLE TO SEE APPROACHING TRAFFIC. THE GLAZING MATERIALS AROUND BOTH WINDOWS (WEATHERSTRIPPING) DO NOT MAKE CONTACT WITH THE SURFACE OF THE WINDOWS DURING RAISING OR LOWERING. THEREFORE, THE CONDENSATION CANNOT BE REMOVED FROM THE EXTERIOR OF THE WINDOWS WITHOUT EXITING THE CAR AND MANUALLY CLEANING THE SURFACE. FOR EXAMPLE, WHEN THE CONDENSATION COLLECTS WHILE I AM TRAVELING ON A HIGHWAY, IT IS NECESSARY FOR ME TO STOP ON THE SIDE OF THE ROAD, GET OUT OF THE CAR, AND CLEAN THE SURFACE OF BOTH WINDOWS IN ORDER TO PROCEED SAFELY. THE DEALER WAS FIRST NOTIFIED OF THIS DEFECT WITHIN 60 DAYS OF MY PURCHASE. AT THAT TIME, I WAS ADVISED BY THE DEALER'S REPAIR SHOP THAT THE WINDOWS WERE NOT ALIGNED PROPERLY AND THAT ADJUSTMENTS WERE MADE TO CORRECT THE PROBLEM. THE SHOP REPORTED THAT THE CORRECTIONS WERE MADE TO CORRECT THE DEFECT, BUT THE DEFECTB WAS NOT CORRECTED. I HAVE TAKEN THE CAR TO OTHER DEALERS AND RETURNED TO THE ORIGINAL DEALER ON SEVERAL OCCASIONS DURING THE PAST TWO YEARS IN AN ATTEMPT TO HAVE THE DEFECT CORRECTED. EACH TIME I HAVE RECEIVED A DIFFERENT RESPONSE. IN SEPTEMBER 1999, I NOTIFIED THE MANUFACTURER (BUICK DIVISION OF GM) OF THIS AND OTHER SAFETY DEFECTS, BUT I DID NOT RECEIVE A RESPONSE. LATE LAST MONTH I RETURNED AGAIN TO BROWN'S BUICK TO SEEK REPAIRS, AND I HAVE NOW BEEN TOLD THAT THE WINDOWS ARE OPERATING AS DESIGNED. I BELIEVE THAT THE FAILURE OF THE WINDOW SYSTEMS AND RELATED MATERIALS TO CLEAR THE CONDENSATION THAT PERIODICALLY COLLECTS ON THE EXTERIOR SURFACE CREATES A SAFETY HAZARD TO ME AND TO OTHERS ON THE ROAD. ALTHOUGH THE MANUFACTURER AND THE DEALER HAVE HAD SEVERAL OPPORTUNITIES TO CORRECT THE DEFECT, NO CORRECTION HAS BEEN MADE. *AK