NHTSA Complaint #726053 — 1999 FORD TAURUS

WHILE DRIVING VEHICLE, NOTICED A CLUNKING NOISE COMING FROM OF VEHICLE. TOOK VEHICLE TO DEALERSHIP, THEY COULDN;T LOCATE THE PROBLEM. CLUNKING NOISE CONTINUED. MY SON SAID I SHOULD TAKE THE CAR BACK TO THE DEALERSHIP. ON SECOND VISIT TO DEALERSHIP, HAD SERVIE MANAGER DRIVE VEHICLE. IN THEIR PARKING LOT, DROVE OVER A SPEED BUMP, HEARD LOUD CLUNKING SOUND. THE CAR WAS PUT ON THE HOIST, THEY COULDN'T FIND ANY PROBLEM. A WEEK LATER, RECEIVED A PHONE CALL FROM CUSTOMER SERVICE. THE SERVICE REPRESENTATIVE WAS INFORMED THE VEHICLE STILLING MAKING CLUNKING NOISE. TOOK VEHICLE BACK TO DEALERSHIP AND HAD SERVICE MANAGER RIDE WITH ME. DROVE ON BUMPY SECTION OF INTERSTATE, CAR TAKEN BACK TO DEALERSHIP. THEY FOUND THE FRONT STABILIZER BAR HAD BROKEN AT THE RUBBER BUSHING CONNECTION. PARTS FOR THE STABILZER BAR HAVE BEEN ON NATIONAL BACK ORDER FOR OVER 2 1/2 MONTH. *AK