NHTSA Complaint #725944 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	725944
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 6, 2000
Date Filed	August 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

ENGINE LIGHT COMES ON, STAYS ON ENGINE RUNS ROUGH. THIS CONTINUED FORM JANUARY TO JULY WITH VEHICAL GOING IN TO SHOP AS MUCH AS 5 TIMES IN ONE DAY . SAYVILLE FORD ON LAST ARRIVAL SAID HEAD GASKET FALURE AS IN ALL WINDSTARS FROM 1995 AND 96. THEY SAID THIS IN JANUARY AND EVERY VIST AFTER THAT UNTIL THE LAST ONE WHEN WHITE SMOKE CAME OUT OF EXHAUST. THEN THEY SAID REPLACE HEAD GASKETS. AT THIS TIME THEY FOUND THE NUMBER 1 CYLINDER ROD BENT AND I WOULD NEED A NEW ENGINE. THEY STILL HAVE THE VEHICAL AND WANT ME TO PAY FOR DAMAGES I WILL NOT SEEING THEY SHOULD HAVE FIXED IT IN THE BEGINING. I CALLED FORD MOTOR COMPANY AND THEY WOULD NOT STEP IN SAYING THE DELERSHIP AND THE CAR IS MY PROBLEM. I EVEN ASKED FOR THE FACTORY REP TO LOOK INTO THIS PROBLEM AND WAS TOLD THE DELERSHIP WOULD HAVE TO REQUEST HIM. THEY WILL NOT CALL HIM WHERE DO PEOPLE TURN FOR A FAIR SHAKE? PLEASE CALL ME ?!!

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