NHTSA Complaint #725823 — 1996 FORD WINDSTAR

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR issue reported to NHTSA

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Complaint Details

ODI Number	725823
Vehicle	1996 FORD WINDSTAR
Component	SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Date of Incident	January 5, 2000
Date Filed	August 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

I HAD MY FRONT BRAKES REPLACED JANUARY 7 , 2000 . I RECENTLY HEARD A LOUD " TUMPING " NOISE IN THE RIGHT FRONT WHEEL / AXLE ASSEMBLY. I TOOK THE VAN BACK TO THE DEALER FOR REPAIRS. THEY REPLACE THE " SWAY BAR / TIE RODS ON THE RIGHT SIDE AND DID A SUSPENSION ADJUSTMENT AND ASSURED ME THE PROBLEM WAS FIXED. I TOOK THE VAN OUT OF THE PARKING LOT ONLY TO RETURN IMMEDIATLY. I THEN TOOK THE " EXPERT " FRONT END MECHANIC FOR A TEST DRIVE . HE HEARD THE NOISE FOR THE " FIRST " TIME AND TOLD ME I NOW NEEDED STRUTS. THIS HE SAID WOULD SOLVE MY PROBLEM . I AM SCHEDULED TO HAVE THIS REPAIR DONE ON JULY 23 , 2000. I DO NOT BELIEVE THIS TO BE MY PROBLEM . ALSO I AM CONCERNED THAT MY DEALER AS WELL AS FORD WILL NOT COVER ANY OF THESE REPAIRS BECAUSE THE 36 MONTHS ON MY WARRANTY HAS EXPIRED BUT NOT MY 36,000 MILES ( I AM AT 33,900 MILES ) . IF YOU COULD SEND ANY INFORMATION ON RECALLS , CLASS ACTION SUITS OR HELPFUL TIPS ON WHAT TO DO I WOULD BE FOREVER GRATEFULL . THANKS RON TURNER

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