NHTSA Complaint #725738 — 1997 JEEP GRAND CHEROKEE

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT issue reported to NHTSA

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Complaint Details

ODI Number	725738
Vehicle	1997 JEEP GRAND CHEROKEE
Component	POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Date of Incident	June 27, 2000
Date Filed	August 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

THE FRONT RING AND PINION GEARS/BEARINGS IN FRONT DIFFERENTIAL HAVE BEEN REPLACED THRICE. THE AXLE ASSEMBLY HAS BEEN REPLACED TWICE AND AN UPDATED YOKE AND DRIVE SHAFT ALSO WAS INSTALLED. THE LATEST FAILURE OCCURRED APPROXIMATELY 1200 MILES AFTER A NEW AXLE ASSEMBLY WAS INSTALLED ON JUNE 20, 2000 IN WEST BEND, WISCONSIN. I WAS RETURNING FROM WISCONSIN TO CALIFORNAI WHEN LATEST FAILURE OCCURRED. THE CURRENT FAILURE IS SIMILAR TO THE PREVIOUS 6 - EXCESSIVE GEAR/BEARING NOISE. I'VE CONTACTED CHRYSLER CUSTOMER CARE AND A FILE HAS BEEN ESTABLISHED. I'VE CONTACTED MY CURRENT LOCAL DEALER (PEOPLES CHRYSLER) AND REQUESTED A MEETING WITH THE DISTRICT MANAGER RE: THIS ISSUE OF CONTINUING FRONT DIFFERENTIAL FAILURES. I HAVE NOT BEEN CONTACTED BY DISTRICT MANAGER AND I FEAR THAT I'M BEING "STONEWALLED".

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