NHTSA Complaint #725737 — 1996 DODGE CARAVAN

AIR BAGS:FRONTAL issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	725737
Vehicle	1996 DODGE CARAVAN
Component	AIR BAGS:FRONTAL
Date of Incident	July 18, 2000
Date Filed	August 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TN

Consumer Description

DECEMBER 1999, AIR BAG LIGHT STAYS ON, DEALER REPLACES AIR BAG CLOCK SPRING. EXTENDED CHRYSLER WARRANTY DOES NOT COVER REPAIR COST OF $270. JULY 18, 2000 RETURN TO DEALER AIR BAG LIGHT STAYS ON. DEALER SAYS THE CLOCK SPRING IS OK BUT NOW THE AIR BAG MODULE HAS FAILED AND THEY NEED TO REPLACE THE WHOLE AIR BAG SYSTEM COST ESTIMATED AT $600 PLUS. DECLINE THE WORK AND COMPLAIN TO CHRYSLER. CHRYSLER SAYS IT IS NOT COVERED BEYOND 36,000 MILES. WHAT DOES MILEAGE HAVE TO DO WITH A AIR BAG, IT IS NOT A MAINTENANCE ITEM? I EXPLAIN THIS IS A SAFETY ITEM AND MY FAMILY IS IN DANGER. CHRYSLER DISCUSSES WITH SUPERVISOR AND REFUSES TO COVER THE REPAIR. PLEASE CALL ME AS I WOULD LIKE THE NHTSA TO HAVE CHRYSLER TO ISSUE A VEHICLE RECALL FOR THIS SAFETY ITEM. THANK YOU!. *AK

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