NHTSA Complaint #725535 — 1994 NISSAN QUEST

ABOUT TWO YEARS AGO, WE BOUGHT A NISSAN QUEST FROM FIRST NISSAN IN SIMI VALLEY, CALIFORNIA. LESS THAN A MONTH AFTER WE BOUGHT IT THE ENGINE STALLED WHILE MAKING A LEFT TURNED. WE TOOK THE CAR BACK TO THE NISSAN CAR DEALER BUT THEY WERE NOT ABLE TO FIND THE PROBLEM. DURING THESE TWO LAST YEARS WE HAVE TAKEN THE CAR SEVERAL TIMES TO THREE DIFFERENT NISSAN DEALERS, CONTACTED NISSAN CUSTOMER SERVICE, AND PAY REPAIRS FROM OUR OWN POCKET TRYING TO FIX THE PROBLEM. THE STALLING HAPPENS IN A RANDOM AND OCCASIONAL BASIS, WHICH MAKES IT DIFFICULT TO FIX IT, BUT THAT AT THE SAME TIME, THIS MAKES IT A VERY DANGEROUS SITUATION. IT WILL STALL WITHOUT WARNING AND IN DIFFERENT SITUATIONS AND IT IS A LIFE-THREATING SITUATION. NISSAN HAS NOT TAKEN ANY RESPONSIBILITY, AND THEY HAVE IGNORED US FOR THE MOST PART. ALTHOUGHT THE CAR WAS IN A TWO YEAR EXTENDED WARRANTY THEY DID LITTLE TO SOLVE THE PROBLEM OR TO GIVE AS A SOLUTION THAT IS SAFE FOR OUR FAMILY. THEY SOLD US A CAR THAT IS POTENTIALLY DEADLY, AND THEY NEED TO TAKE RESPONSIBILITY FOR THEIR OWN PRODUCT. WE DON'T KNOW WHAT TO DO. THIS CAR CANNOT BE DRIVEN, SOLD, OR FIXED. WHAT DO WE DO WITH IT? PLEASE, LET US KNOW IF YOU OR SOMEONE ELSE CAN HELP US ON THIS MATTER. IT IS VERY FRUSTRATING THAT A BIG COMPANY LIKE NISSAN CAN JUST PUT PEOPLE IN A VERY UNSAFE SITUATION LIKE THIS. THANK YOU. *AK