NHTSA Complaint #725479 — 1995 FORD WINDSTAR

PULLING OUT OF A PARKING LOT I HEARD A RUBBING NOISE. I PARKED THE VEHICL AND TURNED THE WHEEL. THE TIRE EXPLODED. WHEN I LOOKED THE COIL HAD BROKEN AND ONE END WAS JAMMED THROUGH THE TIRE. I CALLED FORD AND THEY SAID NOTHING COULD BE DONE. I COULD NOT FIND A PART ANY WHERE. I CALLED 3 FORD DELAERSHIPS AND THEY SAID ALL THE PARTS WERE BACK ORDERED AND COULD NOT BE DELIVERED FOR MONTHS. I CALLED FORD CUSTOMER SEFCIE AS MY CAR WAS BROKEN DOWN 100 MILES FROM MY HOME. THEY SAID TO PUT MY NAME ON AN ORDER FORM AND WAIT FOR THE PART, EVEN THOUGH I WAS PAYING $43.00 A DAY FOR A RENTAL CAR. WHEN TOWING THE CAR TO A DEALERSHIP FOR REPAIR BOTH WINDOWS EXPLODED FRO NO REASON. WE ENDED UP ORDERING A USED SPRING FROM OHIO OVER 600 MILES AWAY AND HAD TO PAY TO HAVE IT SHIPPED. WHEN IT ARRIVED IT WAS THE REAR COIL AND HAD TO BE SENT BACK AND REORDERED. THE NEW PART IS DUE TO BE DELIVERED MONDAY. I WILL BE WITHOUT THE VEHICLE FOR 7 DAYS IF THE PART IS PUT ON TUESDAY.