NHTSA Complaint #725428 — 1993 EAGLE VISION

I RECEIVED RECALL 99V215000 NOTICE IN FEB 2000 FOR ENGINE CRADLE FAILURE.. I CONTACTED THE LOCAL DEALERSHIP AND WAS TOLD I WAS ON A WAITING LIST TO FIX THE PROBLEM. AT THAT TIME THEY NEEDED A SPECIAL TOOL TO FIX THE DEFECT. AFTER CHECKING MANY TIMES THE TOOL IS STILL NOT AVAILABLE AND NOTHING HAS BEEN DONE TO FIX THE DEFECT. I HAVE CALLED THE DAIMLER/CHRYLER CUSTOMER ASSISTANCE TELEPHONE LINE NUMEROUS TIMES AND ALWAYS RECEIVE A BUSY SIGNAL. I TRIED CALLING YOUR HOTLINE BUT NO REPRESENTATIVES ARE EVER AVAILABLE. IN LOOKING UP THE RECALL ON YOUR WEBSITE I NOTICED A PREVIOUS RECALL FOR A VERY DANGEROUS DEFECT IN THIS PARTICULAR ENGINE IN THAT THE O-RINGS LEAK GAS AND CAN CAUSE AN ENGINE FIRE. WE RECEIVED NO NOTICE OF THIS RECALL. AFTER SIX MONTHS OF TRYING TO CONTACT THE PROPER PERSON TO HANDLE THIS PROBLEM I AM VERY FRUSTRATED. PLEASE INFORM ME OF MY OPTIONS. *AK