NHTSA Complaint #725310 — 1999 VOLKSWAGEN JETTA

AT ABOUT 26,000 MILES, WHICH WAS ABOUT TWO AND A HALF MONTHS AGO, I CHECKED THE OIL AND HAD TO ADD THREE QUARTS. I TOOK IT TO THE DEALER AND THEY TOLD ME TO LOOK FOR BLACK SMOKE AND OIL SPOTS ON THE DRIVEWAY. NO BLACK SMOKE OR OIL IS VISIBLY ESCAPING FROM THE ENGINE. I CHECKED THE OIL AGAIN ON JUNE 15, AND HAD TO ADD ANOTHER QUART AND A HALF. I REPORTED IT TO THE DEALER AND MADE ANOTHER APPOINTMENT FOR THEM TO CHECK IT OUT. TODAY, JULY 11, 2000, THE DEALER CHECKED THE OIL (WHICH WAS DOWN A HALF QUART), TOLD ME THAT THEY DON'T KNOW WHAT TO LOOK FOR AND HAVE TO WAIT FOR THE VOLKSWAGEN DISTRICT SERVICE MANAGER TO POINT THEM IN THE RIGHT DIRECTION. SO "WE" ARE NOW WAITING FOR A CALL FROM THE DISTRICT MANAGER. THE OIL AND FILTER HAVE BEEN CHANGED REGULARLY, BUT THE OIL APPEARS VERY GRITTY AND ALSO APPEARS TO BE BURNT ONTO CAP OF THE FILLER-HOLE. THE DEALER SEEMS RELUCTANT, AT BEST, TO DEAL WITH THE SITUATION.*AK