NHTSA Complaint #723056 — 1998 VOLKSWAGEN BEETLE

DEALER REFUSES TO SCHEDULE PROMPT REPAIR FOR CURRENT HEADLIGHT FAILURE (REQUEST 5-10 DAYS); CURRENT HEADLIGHT FAILURE INCLUDES PERMANENT FAILURE OF LEFT HEADLIGHT AND INTERMITTENT FAILURE OF BOTH HEADLIGHTS; CONSUMER REPORTS REPORTS 1998 NEW BEETLE AS "USED CAR TO AVOID" (APRIL 2000ISSUE, P. 75); NEW BEETLE WEBSITE CONDUCTED SURVEY OF OWNERS OF 1998 MODEL - 55 PERCENT REPORT TROUBLE WITH THE CAR, 90 PERCENT OF WHICH IS ELECTRICAL; A RECALL WAS ISSUED FOR 1998 BEETLES MANUFACTURED IN FIRST HALF OF 1998 BECAUSE OF FAULTY WIRING THAT COULD CAUSE FIRE IN ENGINE COMPARTMENT (WE WERE NOT NOTIFIED OF A RECALL); THERE ARE MANY COMPLAINTS OF BEETLE OWNERS REGARDING VW CONSUMER SERVICE; WE HAVE RECEIVED SUBSTANDARD SERVICE FROM OUR DEALER, INCLUDING ONE REPAIR ON A FAILED HEADLIGHT THAT WAS NOT PERFORMED AS STATED, FORCING US TO RETURN THE CAR. *AK