NHTSA Complaint #722689 — 1998 DODGE GRAND CARAVAN

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Fire Vehicle Towed

Complaint Details

ODI Number	722689
Vehicle	1998 DODGE GRAND CARAVAN
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	April 23, 2000
Date Filed	May 19, 2000
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

CHRYSLER AND THE DEALERSHIP ARE UNABLE TO TELL ME WHAT STARTED THE ENGINE FIRE ONLY THAT THEY HAVE NOT SEEN THIS TYPE OF FIRE BEFORE. THEY ARE QUICKLY TO STATE THAT THEY DO NOT FEEL THAT IT IS DUE TO A MANUFACTURING OR ASSEMBLY ERROR. HOW CAN THAT STATEMENT BE MADE WHEN THEY ARE UNABLE TO STATE WHAT CAUSED THE FIRE? THEY WILL NOT COMMENT ON A DEFECTIVE PART. I HAVE ALL DEFECTIVE (BURNT) PARTS IN MY POSSESSION. HOW DO I KNOW THAT MY VEHICLE IS SAFE TO DRIVE WHEN THEY CAN'T TELL ME IF THEY FIXED THE PART THAT STARTED THE FIRE BECAUSE THEY DON'T KNOW. IN A LETTER DATED 5/2/200 FROM THIER COMPANY THEY APPOLOGIZED OVER THE FIRE BUT HAVE WASHED THEIR HANDS OF THE INCIDENT WITHOUT BEING HELD ACCOUNTABLE AS TO HOW THIS HAPPENED. *AK

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