NHTSA Complaint #722638 — 1996 FORD TAURUS

STEERING:RACK AND PINION issue reported to NHTSA

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Complaint Details

ODI Number	722638
Vehicle	1996 FORD TAURUS
Component	STEERING:RACK AND PINION
Date Filed	May 24, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IA

Consumer Description

THERE IS A TERRIBLE SQUEAKING NOISE WHEN TURNING RIGHT. THE FORD MECHANIC SAID THERE IS A BIG PROBLEM WITH TAURUS'S. HE SAID FORD CHANGED THE DESIGN IN THE MODEL. OUR THREE YEAR-WARRANTY EXPIRED IN NOVEMBER. THERE WAS A SMALL PROBLEM BEFORE BUT NOW IT IS QUITE NOTICEABLE. THE MECHANIC SAID THE REPAIR COST WOULD BE $700. WHY SHOULD THE CONSUMER PAY IF THERE IS A DESIGN PROBLEM MADE BY FORD? OUR CAR HAS VERY LOW MILEAGE AND HAS BEEN WELL MAINTAINED-- ALWAYS A 3,000 MILE OIL CHANGE. I HAVE CHECKED ON INTERNET UNDER FORD TAURUS COMPLAINTS AND THERE ARE MANY DISSATISFIED TAURUS CUSTOMERS BECAUSE OF THE FAULTY RACK AND PINION. *AK

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