NHTSA Complaint #722181 — 1995 FORD WINDSTAR

I BOUGHT THIS VEHICLE USED IN JULY 1997 WITH 32,000 MILES. SINCE THAT TIME, I HAVE HAD THE BRAKES REPAIRED THREE TIMES AND THEY STILL SQUEAK. THE AIRBAG MODULE HAD TO BE REPLACED FOUR MONTHS AFTER PURCHASE, LUCKILY UNDER FEDERAL WARRANTY. THEN IN JUNE 1999, I HAD TO REPLACE THE FUEL TANK BECAUSE THE STRAPS CAUSED IT TO CRACK. FORD WOULD NOT DO ANYTHING TO HELP BECAUSE THERE WAS NO RECALL. IN JANUARY THERE WAS A RECALL FOR THE EXACT SAME PROBLEM, BUT ONLY IN CERTAIN COUNTIES IN CERTAIN STATES, NOT NJ, FORD WOULD NOT BEND, DESPITE MY LETTERS AND PHONE CALLS. IN LATE MARCH 2000, MY AIRBAG LIGHT CAME ON AGAIN AS DID MY ABS LIGHT. MY BRAKES NEEDED TO BE FIXED AGAIN. SINCE MY AIRBAG WAS FIXED OVER 12 MONTHS AGO, IT WAS NOT COVERED. MY ENGINE CHECK LIGHT CAME ON APRIL 11 AND STAYED ON FOR TWO DAYS, THEN TURNED OFF. WE WERE PLANNING A TRIP TO WASH, DC, SO I BROUGHT IT TO FULLERTON FORD FOR SERVICE ON 4/25. THEY INFORMED ME THAT IT NEEDS HEAD GASKETS (WHICH IT WAS RECALLED FOR) AND $1,400 WORTH OF OTHER WORK, NOT AFFILIATED WITH THE AIRBAG LIGHT, OR THE ENGINE CHECK LIGHT. THE ENGINE CHECK LIGHT WAS FOR A CAMSHAFT POSITIONING SENSOR THAT IS A $50 PART, WITH $150 WORTH OF LABOR, ALSO WANT ME TO HAVE A TIMING COVER GASKET REPLACED AT $815, A TEMP GAUGE AT $82, AN ENGINE FLUSH FOR $99.95, A WATER PUMP AT $140 PARTS ONLY, $40 FOR DRIVE BELT, AND MISC. LABOR AT $111.00. MY COMPLAINT IS THIS. I DROPPED THE CAR OFF ON 4/24 FOR A 4/25 APPT., THEY HADN'T LOOKED AT IT AT 4:00 ON 4/25 AND WANTED ME TO PICK IT UP AND BRING IT BACK THE NEXT DAY. WHEN I PROTESTED, THEY LOOKED AT IT AND SAID IT WOULD NEED HEAD GASKETS. THEY SAID THE FORD REP WOULD BE OUT THE NEXT DAY AND THAT HE WOULD ALSO CONSIDER MY GAS TANK COMPLAINTS. ON THURSDAY, 4/27, THEY SAID THE WORK WOULD BE DONE "HOPEFULLY" BY 5/5. TODAY, 5/2, ONE WEEK AFTER DROPPING OFF THE VAN, THEY ARE TELLING ME I WON'T HAVE IT BACK UNTIL 5/12 OR 5/19 AT THE EARLIEST!!!! BECAUSE THEY ARE TOO BACKLOGGED WITH VEHICLES.???