NHTSA Complaint #722172 — 1990 FORD TAURUS

WHEN I BROUGHT THE CAR IN I ASKED THE SERVICE REP. IF THIS WAS A COMMON PROBLEM. HE SAID THAT HE HAD SEEN IT BEFORE AND THAT THERE HAD BEEN A RECALL BUT THAT IT WAS FOR THE 93. I LOOKED UP THE RECALL AND SAW THAT IT WAS FOR 88-92 MODELS SOLD OR REGISTERED IN 14 STATES (BUT NOT VA). I CALLED FORD'S 800 NUMBER AND THEY TOLD ME THAT MY CAR WAS NOT COVERED, BUT THAT A MANAGER WOULD CALL ME IN 24 HOURS (NO CALL TO DATE). I TALKED TO THE A DIFFERENT SERVICE REP (J. MORRISON) WHO TOLD ME MY CAR WAS NOT COVERED BY THE RECALL AND THAT THERE WAS NO ONE TO TALK TO, NO REGIONAL SERVICE REPRESENTATIVE. WHEN I PICKED MY CAR UP, I TALKED TO A THIRD SERVICE REP. WHO TOLD ME THERE IS A REGIONAL REP, BUT THAT HE DIDN'T KNOW THE NAME AND SUGGESTED I CALL FORD. NO ONE WILL TELL ME THE BASIS FOR WHY MY CAR WAS EXCLUDED FROM THE RECALL EVENTHOUGH IT EXHIBITED THE SAME EXACT DEFECT AND WAS REPAIRED IN THE SAME EXACT MANNER IF IT HAD BEEN RECALLED. *AK