NHTSA Complaint #722007 — 1991 FORD AEROSTAR

VIBRATION PROBLEMS HAVE BEEN CONSISTENT SINCE DATE OF PURCHASE. OTHER OWNERS REPORTED VIBRATION PROBLEMS AND DRIVELINES WERE NOTED AS DEFECTIVE. NONE OF THE CORRECTIONS BY FORD SERVICE CORRECTED THE PROBLEMS IN MY AEROSTAR. RECENT VISITS TO FORD RESULTED IN A SELF DIAGNOSED TRANSFER CASE OUTPUT SHAFT PLAY, CONFIRMED BY MECHANICS AS POSSIBLE CAUSE FOR INCREASINGLY NOTICABLE DRIVE TRAIN VIBRATIONS. CHECK BY SERVICE REPRESENTATIVE REVEALED SAFETY RECALLS (97S83 & 99S13) FOR 1992-1997 FOR AWD AEROSTARS. THE DEALER, FORD AREA REP AND FORD CUSTOMER SERVICE REFUSE TO PERFORM RECOMMENDED SERVICE ACTION FOR MY AEROSTAR AT THEIR EXPENSE CLAIMING THAT THE RECALLS WERE BY VIN # AND MY VEHICLE WAS NOT INCLUDED. FORD HAS ISSUED OVER 170 RECALLS AND SERVICE BULLETINS ON MY VEHICLE BUT ONLY ONE WAS SENT TO ME AND I HAD THE WORK DONE. FORD SHOULD INCLUDE MY VEHICLE IN THE RECALL AND REPLACE ALL DRIVELINE PARTS THAT HAVE BEEN DAMAGED DUE TO THEIR FAILURE TO CORRECTLY PERFORM RECALLED REPAIRS. *AK