NHTSA Complaint #721787 — 1999 TOYOTA TACOMA

TOYOTA STATES IT'S GOODYEARS' PROBLEM AND GOODYEAR STATES IT'S TOYOTA'S PROBLEM. I FEEL LIKE A YOYO. MY PROBLEM STARTS AT 60MPH WHERE THERE IS A VIBRATION ON THE FRONT END. THE VIBRATION GETS WORSE AT 75 AND THEN SMOOTHS OUT AROUND 83. I TOOK THE TRUCK TO COBB COUNTY TOYOTA ,AND JESSE, A SERVICE ADVISOR, TOLD ME THAT MY TIRE WAS 42LBS. OF ROAD FORCE - - - WAY OUT OF SPECS...... NEEDS TO BE REPLACED. JESSE ADVISED ME TO NOTIFY A GOODYEAR TIRE STORE BECAUSE IT IS THEIR RESPONSIBILITY. SO I NOTIFIED TIREQUEST GOODYEAR TIRE STORE IN CARTSVILLE GA. KALVIN, STORE MANAGER, SAID THAT IS A DEALER (TOYOTA) PROBLEM. TIREQUEST BALANCED THE TIRE THE BEST THEY COULD. I CONTINUED TO HAVE THE SAME PROBLEM. ON 4/21/2000 I CALLED GOODYEARS 1-800-321-2136 CUSTOMER ASSISTANCE , REF#3888832, SUSAN. SHE CALLED A GOODYEAR DEALER IN DALTON AND TALKED WITH MATT ACKLEN STORE MANAGER AT GOODYEAR BRYMAN'S PLAZA NORTH. HE WAS VERY HELPFUL AND TOLD ME THE WHEEL WAS THE CAUSE OF THE PROBLEM NOT THE TIRE. I WENT BACK TO TOYOTA ON 4/21/2000 AND JESSE STATED IT WAS THE TIRE AND GOODYEAR SHOULD STAND BEHIND THEIR PRODUCT. I HAVE GOTTEN NOWHERE WITH EITHER COMPANY AND AM VERY FRUSTRATED. I HAVE SPENT OVER $70 ON BALANCE AND FRONT END ALIGNMENT PLUS TRAVEL AND TIME. FURTHERMORE I'M BACK WHERE I STARTED. BOTH COMPANIES ARE STATING THAT THEY HAVE SEEN THE PROBLEM BEFORE AND THAT IT IS A DEFECT IN THE OTHER COMPANIES PRODUCT. I DO NOT KNOW WHO TO BELIEVE BUT I WOULD LIKE TO RESOLVE THIS. IS THERE ANY DEFECTS YOU ARE AWARE OF ON THE GOODYEAR WRANGLER GSA 31X10.50R 15LT? OR ON THE TOYOTA TACOMA PRERUNNER TRD PACKAGE 15 INCH RIM? *AK( DOT NUMBER: TIRE SIZE: 31X10.50R )