NHTSA Complaint #721295 — 1997 FORD EXPLORER SUSPENSION:FRONT

Complaint Details

ODI Number	721295
Vehicle	1997 FORD EXPLORER
Component	SUSPENSION:FRONT
Date of Incident	April 9, 2000
Date Filed	April 18, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

I HAVE A SITUATION WITH MY 1997 FORD EXPLORER 4X4. I RECENTLY TOOK IT IN TO HAVE AN ALIGNMENT DONE. I HAVE JUST PURCHASED THIS VEHICLE FROM THE DEALER ABOVE. WHEN I TOOK IT TO GET ALIGNED THE MECHANIC TOLD ME I NEEDED TO BUY A CASTER ADJUSTER KIT. THIS AMAZES ME THAT FORD WOULDN'T HAVE GOOD ENOUGH ENGINEERS TO PUT THE CORRECT SIZE CASTER ADJUSTERS ON MY VEHICLE. THERE HAS BEEN NO AFTERMARKET WORK DONE TO IT .. IT IS ALL FORD FACTORY SUSPENSION, SO IT IS NOT MY FAULT, IT IS THEIRS. THIS SEEMS LIKE AN INJUSTICE THAT I HAVE TO BUY A $100 KIT BECAUSE FORD DIDN'T GET IT RIGHT THE FIRST TIME. I HAVE TALKED TO 3 OTHER DEALERS, AND THEY DON'T ACT SURPRISED, ACTUALLY I WAS TOLD BY 2 OF THE OTHER DEALER SERVICE DEPARTMENTS THAT THIS IS A COMMON PROBLEM. I WANT MY COMPLAINT ON THE BOOKS, IN CASE THER EARE MORE. *AK

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