NHTSA Complaint #720492 — 1992 MERCURY SABLE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	720492
Vehicle	1992 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 21, 2000
Date Filed	March 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

HEAD GASKET BLEW OUT ON ENGINE. CONTACTED FORD CUSTOMER SERVICE DEPARTMENT AND WAS TOLD THAT EVEN THOUGH MY VEHICLE HAS THE EXACT SAME PROBLEM AS ALL THE OTHER 3.8 LITRE ENGINES WITH THE EXACT SAME HEAD GASKET DEFECT AS ALL THE OTHER 3.8 LITRE ENGINES THAT THEY ARE WILLING TO REPAIR, DUE TO THE YEAR MODEL OF MY CAR THEY WILL NOT COVER THE EXACT SAME REPAIR THAT THEY ARE WILLING TO CORRECT FOR THE OTHER SEVEN HUNDRED THOUSAND PEOPLE WHO HAVE THE SAME ENGINES IN THEIR VEHICLES. I FEEL THAT IF THERE IS A DEFECT WITH THEIR PRODUCT IT IS THEIR RESPONSIBILITY TO REPAIR THE DEFECT. *AK

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