NHTSA Complaint #720484 — 1997 FORD EXPEDITION

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	720484
Vehicle	1997 FORD EXPEDITION
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Date of Incident	January 30, 2000
Date Filed	March 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

WE WERE INFORMED BY RITAR FORD THAT THE REASON THE ENGINE" CHECK LIGHT CAME ON ,WAS CAUSED BY WATER DRIPPING FROM THE AIR CONDITIONER LINE ONTO THE OXYGEN SENSOR. WE WERE ALSO INFORMED THAT T.S.B.# 00-1-7 WOULD ALLEVIATE THE PROBLEM BY RE-ROUTING THE LINE SO THE WATER WOULD NOT DRIP ON THE OXYGEN SENSOR . HOWEVER EVEN THOUGH WE PURCHASED E.S.P. (EXTENDED WARRANTY PROTECTION) THIS REPAIR WAS NOT COVERED BECAUSE WE EXCEEDED 36,000 MILES. I FEEL AS WE WERE "RIPPED-OFF BEING ASKED TO PAY FOR A OBVIOUS ENGINEERING SHORTFALL BY FORD MOTOR COMPANY . ASIDE FROM THE ENGINEERING PROBLEM, A PONTENTAL ENVIROMENTAL PROBLEM IS POSSIBLE DUE TO THE FAILURE OF THE OXYGEN SENSOR. *AK

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