NHTSA Complaint #720278 — 1994 MERCURY SABLE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	720278
Vehicle	1994 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	February 19, 1998
Date Filed	March 18, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MO

Consumer Description

AFTER THE HEAD GASKET WAS REPLACED IN 01-98, THE CRANKSHAFT AND RADIATOR NEEDED REPLACING DUE TO THE HEAD GASKET BEING REPLACED.IN 02-98 THE CRANKSHAFT WAS REPLACED ALONG WITH THE TIMING COVER BECAUSE OF EXCESSIVE WEAR. IN 12-98 THE HEAD GASKET WAS REPLACED DUE TO A RECALL. THE TIMING CHAIN COVER GASKET WAS REPLACED AT THE FOLLOWING MILEAGES-44832,45520,67205. ACCORDING TO THE RECEIPTS GIVEN TO ME AT THE TIME, THE TRANSMISSION OIL PAN GASKET WAS REPLACED TWICE UNDER THE SAME DAY. IT IS OBVIOUS THAT BY DOING THAT, THEY COMBINED THREE DIFFERENT WORK ORDERS INTO ONE. THE NEXT TIME IT WAS REPLACED WAS AT 71387. THE CRANK WAS REPLACED AT 45520 MILES, THE SEALS WERE REPLACED AT 46942 , 67205, 68523 AND 67205. FORD MOTOR COMPANY , THROUGH PROGRAM #00M09 , IS ADMITTING A PROBLEM WITH THE 3.8 L ENGINE WITH REGARD TO THE HEAD GASKET. THIS PROGRAM IS ALLOWING FOR A REFUND ON OUT OF POCKET TO THE CONSUMER FOR REPLACING THE HEAD GASKET OR A REBATE ON A NEW FORD OR MERCURY VEHICLE. I AM NOT ELIGIBLE FOR EITHER OF THOSE BECAUSE MY EXTENDED WARRANTY , WHICH WAS PURCHASED THROUGH FORD, WAS BOUGHT WITH A $0 DEDUCTIBLE. I FEEL I AM BEING PUNISHED BECAUSE OF AN OPTION THAT WAS THE MOST FINANCIALLY SOUND AT THE TIME.

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