NHTSA Complaint #720098 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	720098
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 13, 2000
Date Filed	March 14, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

3.8 LITER ENGINE 44,000 MILES AND THE HEAD GASKET FAILED. THIS IS THE SAME PROBLEM WITH THE 1995 WINDSTAR THAT FORD IS NOW ADDRESSING. MY QUOTED PRICE TO GET FIXED WAS OVER $1600. THE DEALERSHIP CONTACTED FORD AND THEY AGREED TO PAY LESS THEN 3/4 OF THE COST. I AM RESPONSIBLE TO PAY $495 TO FIX THE PART. I CONTACTED FORD AND TOLD THEM THAT I THOUGHT THIS WAS OBSCENE THAT A 4 YR OLD VEHICLE DRIVEN AS A FAMILY VEHICLE WITH NO HEAVY DUTY WORK COULD HAVE A CASTROPHIC ENGINE FAILURE. OF COURSE I GOT NOWHERE. I STILL DON'T UNDERSTAND WHY THEY WILL FIX THE 95 WINDSTAR AND NOT REIMBURSE ME FOR MINE? *AK

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