NHTSA Complaint #719627 — 1996 PLYMOUTH NEON

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	719627
Vehicle	1996 PLYMOUTH NEON
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 1, 2000
Date Filed	March 3, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

HEAD GASKET BLOWN AND CAR REQUIRES NEW ROTORS AT 38,500 MILES. OBVIOUS DEFECT. I CALLED CHRYSLERS 800 NUMBER FOR RECALL AND WARRANTIES AND WAS ADVISED THAT "CHRYSLER IS AWARE OF THE PROBLEM AND THEY ARE DEALING WITH IT ON A CASE BY CASE BASIS". IN ORDER FOR CHRYSLER TO EVEN CONSIDER PAYING FOR THE REPAIR, I HAVE TO SEE AN AUTHORIZED DEALER AND THEY WILL DETERMINE WHAT IF ANYTHING CHRYSLER WILL PAY FOR. I HAVE TO WAIT 4 DAYS BEFORE I CAN EVEN GET INTO SEE AN AUTHORIZED DEALER AND THEN IT WILL TAKE ANOTHER 2-3 DAYS TO REPAIR. THE CAR IS UNDRIVABLE AND I HAVE NO OTHER TRANSPORTATION. CHRYSLER REFUSES TO PAY FOR A RENTAL CAR. I CALL THIS VERY POOR CUSTOMER SERVICE AND I WOULD LIKE CHRYSLER TO BE HELD RESPONSIBLE FOR THE REPAIRS TO MY CAR. *AK

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