NHTSA Complaint #719524 — 1996 BUICK CENTURY

MY CAR HAS HAD A HORRIBLE FRONT END VIBRATION SINCE THE DAY I BOUGHT THE CAR. I TOOK IT TO THE DEALER SEVERAL TIMES AND THEY ALWAYS BLAMED MY TIRES, EVEN THOUGH THE TIRES WERE BRAND NEW. THEY BLAMED THE TIRES EVEN AFTER THE DEFECT CAUSED THE ORIGINAL TIRES TO FALL APART AND I BOUGHT BRAND NEW TIRES OF BETTER QUALITY THAN WAS ON IT ORIGINALLY. THEN, A FEW MONTHS AFTER I BOUGHT THE CAR, WINDSHIELD WIPERS STARTING NOT WORKING. I HAD IT TO THE SHOP, BUT THE FAILURE IS INTERMITTENT, AND WHEN IT WAS IN THE SHOP, THEY WORKED FINE. THAT DOESN'T HELP ME WHEN IT STARTS TO RAIN AND I CAN'T SEE THE ROAD AND TURN ON THE WIPERS AND THEY FAIL. NEXT, THE DRIVER'S DOOR POWER WINDOW QUIT WORKING. AFTER REPLACING IT, THERE WAS A SMALL PIECE OF STEEL ON THE DOOR HANDLE THAT BROKE. IT STUNNED ME. IF IT HAD BROKEN A FEW DAYS EARLIER, I WOULD HAVE BEEN TRAPPED IN MY CAR WITH NO WAY OUT THE WINDOW OR DOOR. I FAILED TO UNDERSTAND WHY A PIECE OF STEEL IN A $20,000 CAR WOULD BREAK. WE ARE REALLY DISAPPOINTED IN THIS CAR. MY HUSBAND HAS BEEN A GM FAN ALL HIS 62 YEARS, BUT WE WILL NEVER OWN ANOTHER ONE. THANK YOU VERY MUCH.