NHTSA Complaint #719431 — 1996 DODGE RAM

THE TRANSMISSION FAILED AT 31, 700 MI. IT REQUIRED A MAJOR OVERHAUL TO RETURN IT TO OPERATION. LABOR COSTS WERE $1100 DOLLARS AND PARTS $800. AFTER DISCUSSIONS WITH THE DEALER THE LABOR CHARGES WERE PAID BY THE DEALER. INVESTIGATION INTO CONTINUING PROBLEMS WITH DODGE RAM TRANSMISSIONS PROMPTED OWNER TO CALL CHRYSLER 800 NUMBER TO COMPLAIN ABOUT $800 PAYMENT. OWNER WAS TOLD THAT SINCE THE $800 WAS PAID, NO REFUND COULD BE PROVIDED. OWNER WAS TOLD THAT THIS DETERMINATION WAS FINAL AND NO APPEAL TO HIGHER AUTHORITY WAS POSSIBLE. OWNER PERSONALLY KNOWS THREE OTHER INDIVIDUALS WITH DODGE RAM PICKUPS THAT HAD THE SAME PROBLEM AT THE SAME MILEAGE. CHRYSLER REFUSES TO ACKNOWLEDGE THIS DEFECT PREFERRING INSTEAD TO DEFER THE EXPENSE TO THE VEHICLE OWNER. *AK