NHTSA Complaint #719349 — 1995 CHEVROLET ASTRO

MY NAME IS: STEVEN ENCARNACION. ADDRESS: 1204 ST. JOSEPH WAY, PETALUMA, CA 94954-5360 E:MAIL [email protected]. TELEPHONE #(707)763-7437. THIS IS THE FOURTH OF FOUR (1ST ODI#719304, 2ND ODI#719313, 3RD ODI#719345) COMPLAINTS AGAINST G&C AUTOBODY, RE: RENTING OUT VEHICLES WITH THE GROSS KNOWLEDGE OF SAFETY DEFECTS FOR PROFIT. I RENTED THE CHEVROLET ASTRO VAN ON 02/09/2000 (RENTAL AGREEMENT #25919, REPAIR ORDER #000676, RENTAL RATE $5.00 PER DAY) WHILE OUR VEHICLE WAS TO BE REPAIRED. THE RENTAL HAD LEAKS IN THE TWO FRONT TIRES, I HAD TO PUT AIR IN THEM EVERY OTHER DAY SO THEY WOULDN'T GO FLAT. THE WINDSHIELD WIPERS WORKED INTERMITTENTLY AND OF ALL TIMES , IT HAD TO BE WHEN WE WERE GETTING SOME HEAVY RAIN. I COULDN'T UNLOCK THE PASSENGER DOOR FROM THE OUTSIDE. WE WERE TOLD IT WOULD TAKE FIVE WEEKS TO REPAIR OUR VEHICLE. WHEN WE STARTED COMPLANING ABOUT MY INJURY FROM THE THIRD RENTAL THEY CALLED OUR INSURANCE COMPANY AND SAID OUR VEHICLE WAS TOTALED, THAT TOOK SIX WEEKS. WE SUFFERED FOR SIX WEEKS WITH FAULTY RENTALS, SUFFERED ONE INJURY (THE PETALUMA POLICE DEPT. SAID G&C HAS TO CARRY INSURANCE FOR THAT), I RECEIVED A CERTIFIED LETTER FROM G&C TELLING ME I DIDN'T USE THE FAULTY SEALT BELT AS INTENDED (I WISH HE WOULD HAVE TOLD ME HOW TO USE A SAFTEY HAZARD PROPERLY) AND AT A COST OF TWO HUNDRED FORTY DOLLARS. I WOULD REALLY LIKE TO KNOW HOW HE CAN PUT PEOPLES LIVES IN DANGER AND NOT FEEL OR BE RESPONSIBLE FOR IT? I WAS TOLD TO CONTACT YOU BY CONTACT 4 (CHANNEL 4 NEWS IN THE S.F. BAY AREA). I WOULD VERY MUCH APPRECIATE A REPLY CONCERNING THE FOUR COMPLAINTS. I CAN SEND YOU A COPY OF THE CERTIFIED LETTER IF YOU WISH. I WAS TOLD BY DOT ON THE PHONE THAT TO BE SURE TO LIST THIS AS A RENTAL COMPLAINT SO AS NOT TO BE THOUGHT OF AS A COMPLAINT FROM G&C. SINCERELY, STEVEN ENCARNACION. NO SAFETY DEFECT LISTED IN SUMMARY. *AK