NHTSA Complaint #719320 — 2000 OLDSMOBILE INTRIGUE

THE CAR HAS OVERHEATED ON 3 DIFFERENT OCCASIONS. THE 1ST INCIDENT WAS ON RTE 95 AT NIGHT WHICH MAKES FOR A DANGEROUS SITUATION. THE DEALER CHECKED THE CAR AND CLAIMED NOTHING WAS WRONG. FROM THIS POINT ON WE WATCHED AND REALIZED THAT THE TEMPERATURE GAUGE WENT FROM THE MIDDLE POINT UP TO THE TOP OF THE GAUGE FREQUENTLY. WE BROUGHT THE CAR BACK TO THE DEALER AGAIN AND WERE TOLD THAT GM SAID THAT THE OPERATING TEMPERATURE WAS ANYWHERE IN THE WHITE ZONE. THIS PAST WEEKEND WE DROVE ABOUT 40 MILES FROM HOME AND TWICE THE CAR OVERHEATED. THE 3RD TRIP BACK TO THE DEALER HAPPENED ON A DAY THAT GM FIELD TECHS WERE IN THE DEALER SERVICE AREA. ACCORDING TO THE SERVICE MANAGER, THESE TECHS WERE AWARE OF THE PROBLEM. THE TEMPORARY SOLUTION WAS TO "SHIM" THE THERMOSTAT. THE SERVICE MANAGER SAYS THAT GM IS WORKING ON THE PROBLEM. MY COMPLAINT IS THAT THE CAR CAN FAIL ANYWHERE AND GM IS NOT TELLING THEIR SERVICE PEOPLE ABOUT THE SITUATION. I WOULD NOT LIKE TO HEAR ABOUT SOMEONE GETTING HURT OR KILLED BECAUSE OF A BREAKDOWN. THANK YOU FOR ANYTHING YOU CAN DO ABOUT THIS SITUATION. *AK