NHTSA Complaint #719039 — 1998 FORD WINDSTAR

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	719039
Vehicle	1998 FORD WINDSTAR
Component	SUSPENSION
Date of Incident	February 9, 2000
Date Filed	February 21, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

PERSISTENT LOUD GROAN OR RUBBING SOUND OCCURS WHEN STEERING WHEEL IS TURNED TO LEFT AND WHEN TURNING TO RIGHT WHEN STRAIGHTENING OUT FROM LEFT TURN. FRONT END SHOP ADVISED STRUTS AND STRUT SUPPORT BRACKETS REQUIRE REPLACEMENT AT COST OF $588. VEHICLE IS 6,000 MILES OUT OF WARRANTY. SHOP SUPERVISOR EXPRESSED SUPRISE THAT SUCH COMPONENTS REQUIRE REPLACEMENT. BECAUSE OF SERVICE BACK-UPS DEALER HAS NOT YET ADVISED ON PROPER SOLUTION.

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