NHTSA Complaint #718222 — 1995 CHRYSLER SEBRING

IN SEPTEMBER OF 1999, THE FRONT LEFT LOWER CONTROL ARM WAS REPLACED AS SPECIFIED IN THE RECALL NOTICE(#97V201000). IN JANUARY OF 2000, THE PROBLEM RESURFACED AND THE SAME LOW PITCH GRINDING NOISE I HEARD PRIOR TO THE RECALL FIX HAD RETURNED . I PROMPTLY RETURN THE VEHICLE TO THE NEAREST DEALERSHIP AND ADVISED THEM THAT I WAS HAVING THE SAME PROBLEM AS I HAD IN SEPTEMBER. THEY INSPECTED THE FRONT END AND ADVISED ME THAT BOTH LOWER CONTROL ARMS NEEDED TO BE REPLACED. I INFORMED THE SERVICE ADVISER THAT I HAD THIS PROBLEM PREVIOUSLY AND THAT AT LEAST THE LEFT LOWER CONTROL ARM HAD BEEN REPLACED ONLY A FEW MONTHS EARLY. THE SERVICE ADVISER THEN INFORMED THAT THIS PROBLEM IS NO WAY RELATED TO THE RECALL AND I WOULD BE CHARGE $1400 TO HAVE THE PROBLEM FIXED. I HAVE BEEN TO SEVERAL DEALERSHIPS BUT KNOW ONE SEEMS TO WANT TO RESOLVED THIS PROBLEM WITHOUT CHARGING ME A FORTUNE. I HAVE ALSO CALLED THE CHRYSLER RECALL HOTLINE BUT THEY WERE JUST AS BAD AS THE DEALERSHIPS. WHAT IS MY NEXT COURSE OF ACTION TO TRY AND HELP RESOLVE THIS PROBLEM? *AK