NHTSA Complaint #717971 — 1997 PONTIAC GRAND AM

UPON DELIVERY OF MY CAR I HEARD A LOUD SPORADIC CRUNCHING NOICE FROM THE FRONT RIGHT SIDE OF MY CAR. AFTER MANY VISITS MY ORIGINAL DEALERSHIP COULD NOT FIND THE REASON I CONTACTED ANOTHER DEALER WHO DIAGNOSED THE NOISE AS THE EVAP SYSTEM AND THAT IT WAS A NORMAL NOISE. THIS IS NOT A NORMAL NOISE TO ME AND I AM VERY UNSATISFIED WITH THE NOISE MY CAR MAKES IT IS TEMPERATURE RELATED AND SPORATIC FOR THIS REASON I FEEL THAT I SHOULD HAVE BEEN TOLD ABOUT THIS NOISE AT THE TIME OF SALE SO I HAD THE CHOICE OF BUYING THIS MODEL WITH THE DISTURBING CRUNCHING NOISE.I WAS NOT INFORMED THAT THE CAR I WAS PURCHASI8NG WOULD MAKE THIS NOISE AND WAS TOLD AT A WORKSHOP IN JAN 1997 THAT IT WAS NOT A NORMAL NOISE AND THAT I SHOULD BRING IT IN TO THE SERVICE CENTER WHICH IS WHEN MY MANY VISITS STARTED. I HAVE MADE MANY PHONE CALLS WROTE A LETTER AND HAVE HAD TERRIBLE CUSTOMER SERVICE. MY CAR STILL HAS THIS NOISE. THANDK YOU PAT PASCO. *AK