NHTSA Complaint #717967 — 1997 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	717967
Vehicle	1997 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 26, 2000
Date Filed	January 27, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

4 WHEEL DRIVE STUCK IN LOW. IF SWITCHED OUT OF LOW THE TRANSMISSION DISENGAGES FROM BOTH THE FRONT AND REAR AXEL SO THE VEHICLE JUST STOPS. EVEN THOUGH THE LIGHTS ON DASH INDICATE THE VEHICLE IS IN 4 WHEEL HIGH THE VEHICLE REMAINS IN 4 WHEEL LOW. WE HAVE HAD THE VEHICLE FOR 2 1/2 YEARS AND NEVER ONCE USED 4 WHEEL LOW. WITH THE SNOW THIS WEEK I USED 4 WHEEL LOW TO GET OUT OF THE DRIVEWAY. I DID NOT GO MORE THEN 3 FEET FORWARD WHEN THE TRANSMISSION BECAME STUCK. NOTHING I DID WOULD FIX THE PROBLEM. WHEN I CONTACTED FORD ALL THEY TOLD ME WAS MY VEHICLE WAS OUT OF WARRENTY SO I HAD TO PAY FOR IT. I KNOW FROM OTHER EXPLORER OWNERS THAT THIS IS A COMMON PROBLEM. THE FEAR HERE IS THAT THE 4 WHEEL DRIVE SYSTEM COMPLETELY DISENGAGES AND MY VEHICLE WITH MY FAMILY IS PUT AT RISK AS OTHERS COME UP ON US AT SPEED. THANKS FOR THE SITE. KEVIN

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