NHTSA Complaint #717395 — 1994 MERCURY VILLAGER

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	717395
Vehicle	1994 MERCURY VILLAGER
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Date of Incident	June 11, 1999
Date Filed	January 15, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

FUEL TANK VENT HOSE HOSE WAS LEAKING, ODOR ESPECIALLY STRONG AFTER FILL-UP. VERY UPSET THAT MY FORD EXTENDED WARRANTY DIDN'T COVER IT, EVEN THOUGH IT COVERS "FUEL LINES AND FUEL TANK." TOOK TO DEALER; COST $210 TO REPAIR. POWER WINDOW CONTROL: CONTROL FOR DRIVER'S SIDE WINDOW QUIT WORKING. TOOK TO DEALER; COVERED UNDER MY FORD EXTENDED WARRANTY. DRIVER'S SIDE WINDOW OPERATION: WINDOW BINDS WHEN GOING UP; GOES UP MUCH SLOWER THAN PASSENGER SIDE WINDOW. TOOK TO DEALER; COST $187 TO FIX INCLUDING $82 FOR WEATHERSTRIPPING! EGR SYSTEM: CHECK ENGINE LIGHT CAME ON; DIAGNOSTICS INDICATED IT WAS EXHAUST GAS RECIRCULATION SYSTEM. AUTO MECHANIC CONFIRMED AND ISOLATED IT TO EGR SOLENOID SENSOR. HAVEN'T FIXED IT YET DUE TO HIGH COST ESTIMATES FROM DEALER. BROKEN CRANKSHAFT: CRANKSHAFT BROKE AT 20535 MILES WHILE DRIVING IN ENTERING TRAFFIC LANE AT 5 MPH. DEALER FIXED UNDER WARRANTY. NOTE: ALL OF THESE ITEMS HAVE SEVERAL TECHNICAL SERVICE BULLETINS ASSOCIATED WITH THEM. ALSO THERE IS CURRENTLY A NHTSA DEFECT INVESTIGATION (PE9977 OPENED 28 DEC 99) ASSOCIATED WITH THE FULE TANK VENT HOSE LEAKAGE. I WOULD APPRECIATE ANY FURTHER INFORMATION NHTSA CAN PROVIDE ME ABOUT THIS INVESTIGATION.

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