NHTSA Complaint #716351 — 1996 MERCURY VILLAGER

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	716351
Vehicle	1996 MERCURY VILLAGER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	December 10, 1999
Date Filed	December 22, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

WHEN BUYING VAN I NOTICED A LOUD CLACKING NOISE IN ENGINE ON COLD STARTS. I SAID I DIDN'T WANT CAR. THEY SAID IF THEY PUT A NEW ENGINE IN CAR (23,000MI)WOULD I BUY IT. I SAID YES. THEY PUT A REBUILT ENGINE IN VAN INSTEAD AND DIDN'T TELL ME. NOW HAS 31,0000 MILES ON IT AND IS CLACKING AGAIN PLUS SHAKES CAR VIOLENTLY FIRST 6 TO 8 SECONDS WHEN STARTING COLD. (INTERMITTENTLY) MECHANIC SAID IT HAS BAD PISTON PROBLEMS. FORD MOTOR CO. REFUSES TO CORRECT PROBLEM. SAYS IT'S OUT OF WARRENTY. WHY SHOULD I HAVE TO PAY TO REPLACE THE SECOND BAD ENGINE IN THAT CAR. THEY REPLACED A BAD ENGINE WITH A BAD ENGINE. I SUGGESTED TRADING CAR IN FOR ANOTHER ONE AND THEY RELUCTANTLY OFFERED ME $4,000 TO $5,000 MAX AS TRADE IN BECAUSE THE CAR HAD A BAD ENGINE. I WAS WILLING TO PURCHASE A NEW 1999 VILLAGER($22,000+). I'M BEING SCREWED BADLY BY A COMPANY THAT REFUSES TO ACKNOWLEDGE IT HAS AN ENGINE PROGRAM PROBLEM. HELP ME PLEASE. DAVE MC MANUS. *AK

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