NHTSA Complaint #716320 — 1996 FORD TAURUS

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	716320
Vehicle	1996 FORD TAURUS
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	November 23, 1999
Date Filed	December 21, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	KY

Consumer Description

THE VEHICLE HAS HISTORY OF TEMPERATURE FLUCTUATIONS. THE DEALER HAS FLUSHED THE COOLING SYSTEM ON SEVERAL OCCASIONS AND A RECALL FOR THE COOLING SYSTEM WAS PERFORMED. WHILE DRIVING ON THE INTERSTATE WITHOUT WARNING THE CAR BEGAN TO RUN ROUGH AND LOSE POWER, I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD. STEAM THEN BEGAN TO BILLOW FROM UNDER THE HOOD AND INTO THE PASSENGER COMPARTMENT. THE VEHICLE WAS TOWED TO A FORD DEALER AND I WAS INFORMED THE HEADS WERE CRACKED AND THE ENGINE WAS FULL OF WATER. THE FIX WAS TO REPLACE THE ENGINE. I HAVE CONTACTED FORD CUSTOMER SERVICE BY PHONE ONLY TO BE TOLD THE CAR IS OUT OF WARRENTY AND FORD HAS NO OBLIGATION TO TO PAY FOR ANY OF THE DAMAGES. LETTERS WRITTEN TO FORD HAVE GONE UNANSWERED. *AK

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