NHTSA Complaint #716238 — 2000 FORD FOCUS

WE DROVE OFF THE LOT WITHOUT HAVING THE PDI PERFORMED ON THE CAR, WHCICH RESULTED IN LOW FLUIDS IN THE VECHICLE, ESPECIALLY THE TRANSMISSION FLUID. THE LOW FLUID CAUSED THE TRANSMISSION TO SLIP, AND REVVED THE ENGINE,WHICH MADE THE CAR RIDE AND DRIVE REAL HARD. THE 1ST DAY WE HAD PROBLEMS WITH THE BATTERY, WHICH WAS ALREADY DEAD IN THE CAR. AND NOW WE RECEIVED ON DEC 12,1999 A LETTER STATING THAT THE CAR WAS RECALLED BECAUSE IT HAD PROBLEMS WITH FLUIDS LEAKING INTO THE CRUISE CONTROL PANEL, AND TO CONTACT THE DEALER AS SOON AS POSSIBLE. SO WE CONTACTED THE DEALER AND LET THEM KNOW OF THE RECALL, AND ASK WHEN IT WAS POSSIBLE TO BRING THE CAR IN. WE SPOKE WITH THE SERVICE MANAGER WHO STATED TO US THAT THE PARTS WERE ORDERD FOR GEORGIA LOCATIONS, BUT NONE OF THE PARTS EVER HAD REACH THEIR LOCATION.. NOW THAT LEAVES US A PROBLEM AS OF TODAY DEC 18,1999, WITH CONSTANTLY CALLING TO FIND OUT WHEN THE PART WOULD BE AVAILABLE AND NOT ONLY THAT THE CAR NEEDS TO BE SEEN ALSO FOR THE BLOWN LIGHTER FUSE,AS WELL AS THE IGNITION SIGNAL FAILURE NEEDS TO BE SERVICED ALSO. WE NEED IMMEDIATE ATTENTION TO THIS MATTER BECAUSE THE HOLIDAYS ARE COMING AND WE CANNOT USE OUR CAR THE WAY IT SUPPOSE TO BE USED, IF WE ARE TRYING TO DRIVE IT OUT OF TOWN, PLEASE HELP US IN THIS TOUGH SITUATION, BECAUSE NO ONE ELSE IS TRYING TO UNDERSTAND THAT WHEN A CAR IS PURCHASED BRAND NEW, IT SHOULD NOT HAVE THESE MANY PROBLEMS WITH IT IN THIS SHORT PERIOD OF OWNERHIP, THANK YOU.