NHTSA Complaint #716149 — 1997 FORD F-150

THIS 1997 FORD F-150 TRUCK WAS PURCHASED IN NOVEMBER 1996 WITH 6,000 MILES FROM NATIONAL AUTO SALES. IN MAY 1999 WE NOTICED THE PAINT ON THE ROOF OF THE TRUCK WAS CHIPPING AWAY. THE PAINT IS GONE AND THE GRAY PRIMER IS NOW SHOWING IN AN 18 INCH AREA. WE TOOK THE VEHICLE TO OUR FORD DEALER (HOLMES TUTTLE FORD) AND WERE TOLD THAT THIS WAS NOT THE FIRST TIME THE TECHNICIAN HAD SEEN THIS PROBLEM AND THAT IT IS CALLED "CRAZING". HOWEVER, DUE TO THE MILEAGE IT WOULD NOT BE COVERED UNDER WARRANTY. WE THEN CONTACTED THE FORD CUSTOMER CARE CENTER AND WERE TOLD THE SAME THING, IT WAS OUT OF WARRAMTY AND WOULD NOT BE COVERED. THE VEHICLE IS PARKED IN COVERED PARKING AND IS ONLY DRIVEN ABOUIT THREE TIMES A WEEK. NO SAFETY DEFECT. *AK