NHTSA Complaint #715594 — 1997 OLDSMOBILE SILHOUETTE

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	715594
Vehicle	1997 OLDSMOBILE SILHOUETTE
Component	SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Date of Incident	December 3, 1999
Date Filed	December 3, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

WHILE PERFORMING A REQUESTED TIRE ROTATION, MECHANIC NOTED THAT ONE OF THE FRONT BRAKE LINES HAD BEEN NEARLY CUT THROUGH DUE TO RUBBING AGAINST THE BRAKE CALIPER. SERVICE ADVISOR CALLED TO NOTIFY ME OF THE PROBLEM, WHICH IS COVERED UNDER WARRANTY. HOWEVER, HE WAS EXTREMELY CAREFUL TO EXPLAIN TO ME THE POTENTIALLY CATASTROPHIC NATURE OF THE PROBLEM. FURTHERMORE, HE WENT ON TO ASSURE ME THAT HE WAS MOST CONCERNED ABOUT MY SAFETY. THE SERVICE ADVISOR'S NAME WAS "ROD".

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