NHTSA Complaint #715327 — 1999 MERCURY COUGAR

BRAND NEW VEHICLE THAT IS 5 MONTHS OLD AND HAS LESS THAN 8,000 MILES WITH FULL GAS TANK AND NO WARNING WHAT SO EVER SUDDENLY THE CAR SHOOK, AND SPUTTERED THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE DIED AND HAD TO BE TOWED. THE VEHICLE WAS THEN AT THE DEALER FOR 5 DAYS AND THEY DETERMINED IT WAS THE FUEL PUMP AND REPLACED IT. FOUR DAYS AFTER GETTING THE VEHICLE BACK WHILE ALONE IN THE CAR ON THE WAY HOME FROM WORK LATE IN THE EVENING, THE CAR AGAIN SUDDENLY STARTED TO SPUTTER, AND SHAKE, THE CHECK ENGINE LIGHT CAME ON AND THEN THE CAR DIED AGAIN. WILL NOW HAVE TO BE TOWED INTO THE DEALER AGAIN. IT IS UNACCEPTABLE AND FRIGHTENING THAT WE HAVE A BRAND NEW VEHICLE WHICH WE ARE NOW WITHOUT FOR THE REMAINDER OF THE THANKSGIVING WEEKEND TO GO ANYWHERE AS THE DEALER IS CLOSED AND HAVE TO WORRY WHETHER OR NOT WILL SUDDENLY GET STRANDED LATE AT NIGHT BECAUSE THE VEHICLE FAILS WITHOUT WARNING. THIS IS NOT AN ACCEPTABLE SITUATION.