NHTSA Complaint #715139 — 1993 FORD THUNDERBIRD

AFTER COMPLETE HEADLIGHT FAILURE WHILE DRIVING, TOOK CAR TO DEALER FOR REPAIR. I WAS ADVISED BY MECHANIC THAT MULTIFUNCTION SWITCH ASSEMBLY WAS BURNED DUE TO "QUOTE" EXCESSIVE DRAW FROM HEADLAMP AND FOG LAMP SWITCHES. HE ADVISED ME THAT HEADLAMP AND FOG LAMP SWITCHES WERE NOT IN STOCK BUT TO REPLACE MULTIFUNTION SWITCH AND HARDSHELL AND NOT TO USE FOG LAMPS. HE COULD NOT CONFIRM THAT MULTIFUNCTION SWITCH AND HARDSHELL WERE IN FACT DEFECTIVE. I HAD THE REPAIR MADE AT COST OF $224.08. ANOTHER FORD DEALER EXAMINED THE OLD MULTIFUNTION SWITCH AND HARDSHELL AND DID NOT BELIEVE THERE WAS ANYTHING WRONG WITH THEM. ON NOV. 22 1999 I WENT TO BOB SIGHT FORD TO PRESENT RECALL #99S30, I ALSO REQUESTED A FULL REFUND FOR THE MULTIFUNCTION SWITCH BECAUSE I BELIEVE THAT THIS HEADLAMP SWITCH RECALL PROVES THAT IF THE MULTIFUNTION SWITCH AND HARDSHELL WERE DEFECTIVE IT IS THE DIRECT CAUSE OF THE HEADLAMP SWITCH BEING DEFECTIVE. I TRULEY BELIEVE I WAS SOLD PARTS THAT WERE NOT DEFECTIVE. THE MAN I SPOKE TO PUT MY RECALL LETTER AND SERVICE RECEIPT BACK ON THE COUNTER AND TOLD ME THERE WAS NOTHING HE COULD DO FOR ME. *AK