NHTSA Complaint #715023 — 1995 FORD THUNDERBIRD

DEALER'S REP HAS BEEN TALKED TO APPROXIMATELY THREE TIMES. FORD MOTOR COMPANY HAS BEEN CALLED TWICE; ONCE IN FEB AND ONCE IN OCT. I WAS TOLD BY THE CUST SVC CLERK THAT FORD HAD MY FIRST CALL DOCUMENTED. I TOLD HER THIS TIME THAT I WAS GETTING CONCERNED BECAUSE OF THE DECREASE OF VISIBILITY OF THE HEADLIGHTS. SHE SAID THAT SHE WOULD "KICK IT UP THE CHAIN" TO SEE IF MY COMPLAINT WOULD GET ATTENTION. DURING THAT SAME TIME FRAME, I WAS CALLED BY THE DEALER'S REP AND TOLD THAT IF I WOULD AGREE TO PAY $100, THE DEALER WOULD REPLACE THE LENS AND ABSORB THE REMAINDER OF THE $600 COST. I TOLD HIM THAT NEITHER I NOR THE DEALER SHOULD "EAT" THIS REPAIR. I MAINTAIN THAT IT IS A MANUFACTURER'S PROBLEM. BOTTOM LINE, THE LENS ARE A YELLOWISH COLOR, WITH MINOR CRACKS AND WATER/CONDENSATION IN THEM. *AK