NHTSA Complaint #714624 — 1998 FORD EXPLORER

THESE DEFECTS HAPPENS JUST MONTHS AFTER WARRANTY WAS OUT LIVE FAR FROM DEALERSHIP BUT I TRIED TO GET IT THERE AS SOON AS I COULD BEING THAT IT WAS MY ONLY SOURCE OF TRANSPORTATION. I FELT THAT CAPITAL FORD SHOULD OF STILL HONORED THESE DEFECTS AND TRY TO AT LEAST OFFER TO HELP ME IN ANYWAY THEY COULD I FEEL THAT THEY DIDN"T CARE ABOUT IT ALL THEY HAD TO SAY TO ME THAT THE WARRANTY IS OUT AND IT'S GOING TO COST A LOT TO HAVE THESE DEFECTS FIX THEY WOULDN'T EVEN GIVE A PRICE ALL THEY SAID IS IT'S GOING TO BE A COUPLE OF HUNDRED OF DOLLARS. I WAS VERY DISSAPOINTED IN THEIR SERVICE AND THE WAY THEY HANDLED THIS SITUATION. IF SOMETHING ISN'T DONE, THEN I PLAN TO RETURN MY SUV AT THE END OF IT'S LEASE AND GO ELSEWHERE TO BUY MY NEXT USV. I HOPE THAT YOU CAN RESOLVE THIS PROBLEM I PURCHASE SEVERAL FORD IN THE PAST YEARS AND HAVE NEVER HAD ANY PROBLEMS WITH THEM SO I HOPE YOU WILL HONOR THESE DEFECTS . I LOOK FORWARD TO HEARING FROM THIS REQUEST THANK YOU TIME. NO SAFETY DEFECT (S) LISTED IN SUMMARY. *AK