NHTSA Complaint #714176 — 1995 PLYMOUTH NEON

HEAD GASKET FAILURE ON OUR NEON AND DEALER ADMITTED 40 FAILED HEAD GASKETS SO FAR THIS YEAR THAT HE HAS REPLACED. NOW IN FOR REPAIR AT THE DEALER AND HAVE NOW BEEN TOLD THAT HEAD IS ALSO BAD BECAUSE OF THE LEAK. THEY WANT $1,400.00 FOR A HEAD THAT WAS DAMAGED BY WHAT SEEMS TO BE A RE-OCCURING PROBLEM WITH THIS MODEL. YOUR NHTSA SERVICE BULLETIN 09-05-98 INDICATES THEY DID MAKE A CHANGE IN THE TYPE OF HEAD GASKET. I REGESTERED A COMPLAINT WITH CRYSLER AND THE DEALER HAS CONTACTED CRYSLER ABOUT OUR PROBLEM. THE DEALER INDICATED THAT CRYSLER "MIGHT" HELP OUT AND PAY "SOME AMOUNT". OF THE HEAD GASKET BILL. EARLY ON WITH THIS PROBLEM WE TOOK IT TO A MECHANIC WHO REPLACED THE THERMOSTAT, AND FLUSHED OUT THE COOLING SYSTEM, AND REMOVED THE RADIATOR AND HAD IT CLEANED. NONE OF THESE PROBLEMS FIXED THE PROBLEM AND WE TOOK IT BACK AGAIN. THIS IS WHEN HE FOUND THE LEAKY HEAD GASKET. HE CALLED OUT TO THE DEALER TO FIND OUT IF THEY HAD SEEN THE PROBLEM BEFORE AND THEY TOLD HIM IT WAS A COMMON PROBLEM AND THEY HAD REPLACED 40 SO FAR THIS YEAR. NOW I HAVE A $1,400.00 TO $1,700.00 BILL FOR A PROBLEM THAT CRYSLER KNOWS ABOUT OR AT LEAST THIS LOCAL DEALER HAS SEEN 40 TIMES THIS YEAR.