NHTSA Complaint #713986 — 1996 FORD MUSTANG

THE MENTIONED GASKETS FAILED ON MY CAR ON 10-25-99 AND ON MY HUSBAND'S FORMER 1996 MUSTANG ON 2-2-99. I ALSO FOUND A CUSTOMER COMPLAINT IN YOUR FILES ABOUT THE SAME PROBLEM (ODI ID# 544839 DATED 2-15-99). I CONTACTED THE MANUFACTURER WHEN I REALIZED I WAS HAVING THE SAME PROBLEM THAT MY HUSBAND'S CAR HAD, AND WAS TOLD FORD WOULD NOT OFFER ME ASSISTANCE WITH THIS PROBLEM BECAUSE I AM 12,000 MILES OUT OF WARRANTY AND DO NOT HAVE AN EXTENDED WARRANTY. I TOLD THEM THAT WAS UNACCEPTABLE AND ASKED TO SPEAK TO A SUPERVISOR. I AM STILL WAITING FOR THEIR RETURN CALL. EVEN THE DEALER I TOOK IT TO (HOLLY FORD-HOLLY,MICHIGAN) SAID THAT THIS SHOULD NOT BE HAPPENING TO MY CAR W/THAT MILEAGE. I DON'T BELIEVE FORD IS GOING TO ADDRESS THIS ISSUE WITHOUT ADDITIONAL ASSISTANCE FROM ORGANIZATIONS SUCH AS YOURSELF. I HAD TO PAY $489.00 TO REPAIR THESE DEFECTS, AND I WANT A FULL REFUND. THIS IS OBVIOUSLY A MANUFACTURER DEFECT. YOU HAVE DOCUMENTATION FROM ONE CUSTOMER WITH THIS PROBLEM, AND I CAN PROVIDE YOU WITH DOCUMENTATION THAT THIS PROBLEM OCCURRED WITH MY MUSTANG AND MY HUSBAND'S MUSTANG. HOPEFULLY YOU WILL BE ABLE TO INVESTIGATE FURTHER TO PROVE THIS DEFECT.