NHTSA Complaint #713973 — 1993 FORD EXPLORER

SPARK PLUGS WERE REPLACED BY H&L ON 4/19/99 PART # AWSF-4C, MILEAGE WAS 74,497. FAILURE OF PLUGS WAS DURING TRIP, AT ANOTHER DEALER RHINEBECK FORD, 914-876-4440, THEY REPLACED THEM WITH AWSF-42P- STATING WRONG PLUGS INSTALLED BY H&L. H&L RESPONDED INITIALLY THAT THESE WERE THE CORRECT PLUGS, BUT LATER AGREED THAT THE 42P WERE THE RIGHT ONES. SUBSEQUENT, THE VEHICLE RAN ROUGH AND HAD POOR PERFORMANCE. H&L CONTACTED REGARDING THIS, NOTED TO MONITOR FLUID LEVELS, TUNE UP WOULD NOT CURE PROBLEM. MANAGER STATED IT COULD BE A CRACKED HEAD. WITHIN 7 DAYS SINCE 10/11/99, ENGINE IS IN SHOP, WHITE SMOKE COMING OUT OF EXHAUST AND FLUIDS INDICATE A LEAK. MANAGER ALSO STATED THAT THIS IS A KNOWN PROBLEM WITH THE EXPLORER FOR THAT YEAR. CAR NO LONGER UNDER WARRANTY, EXPIRED AT 89,830. FEEL FORD IS RESPONSIBLE!