NHTSA Complaint #713919 — 1997 PLYMOUTH NEON

VEHICLE HAS A LEAK FROM THE HEAD GASKET. IT WAS APPARENTLY NOTICED BEFORE I PURCHASED AND MAY HAVE BEEN REPAIRED WITH THE SAME STYLE HEAD GASKET. NOW THAT IT IS OUT OF WARRANTY, IT IS LEAKING. WHEN I QUESTIONED THE SERVICE MANAGER ,AT SAM DELL, I WAS TOLD THAT THIS WAS A COMMON PROBLEM WITH THE NEON BECAUSE OF A FAULTY HEAD GASKET AND THAT A NEW HEAD GASKET HAD BEEN DESIGNED, FIXING THE PROBLEM. BEING OUT OF WARRANTY, I WAS TOLD IT WAS MY REPAIR AND COST. I HAVE SINCE WRITTEN A LETTER TO CUSTOMER RELATIONS AT CHRYSLER, IN AUBURN HILLS. IT WAS SENT CERTIFIED MAIL AND RECEIVED ON OCTOBER 12,1999. I HAVE YET TO RECEIVE A REPLY. I QUESTIONED WHY THERE HAS BEEN NO RECALL, KNOWING THAT THIS IS A PROBLEM AND PEOPLE HAVE TO PAY FOR THE REPAIR WHEN THE WARRANTY IS DONE. I HAVE JUST SEARCHED THE INTERNET AND HAVE NOTICED THAT I AM NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. I AM SURE YOU HAVE HAD OTHER COMPLAINTS AS TO THE NEON HEAD GASKET AND HOPE YOU WILL REQUIRE CHRYSLER/PLYMOUTH TO RECALL. I THANK YOU FOR YOUR TIME. SHOULD I GET A RESPONSE, I WILL LET YOU KNOW WHAT WAS WRITTEN. THANK YOU