NHTSA Complaint #713675 — 1996 MERCURY MYSTIQUE

THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WAS SO RUDE TO ME ABOUT FIXING THE RECALLS HE BROUGHT ME TO TEARS ALL THREE TIMES THAT I CALLED. HE WAS VERY MEAN TO ME AND TOLD ME HE DID NOT CARE WHAT FORD HAD SENT OUT ABOUT RECALLS HE WAS NOT GOING TO PUT MY CAR UP UNLESS I PAID FOR IT. AND, THAT IF HE PUT IT UP AND FIXED IT I WOULD NOT GET MY VEHICLE UNTIL HE WAS PAID FOR IT. AT THAT POINT I MADE UP MY MIND NOT TO GO THERE AND BE HUMILIATED AGAIN. THE DATES 07/14/1999 ARE ACTUALLY 07/14/1997, (MISTAKE) THERE'S MORE NO ROOM!