NHTSA Complaint #713496 — 1995 MERCURY SABLE

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	713496
Vehicle	1995 MERCURY SABLE
Component	VEHICLE SPEED CONTROL
Date Filed	October 18, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

ON 10/10/97 SPEEDOMETER WAS REPAIRED/REPLACED BY PEACH FORD IN BREWTON, AL UNDER WARRANTY. ON 6/2/99 ASTRO LINCOLN REPAIRED SAME IDENTICAL PROBLEM AND WAS PAID 107.00 THEN ON 6/4/99 PAID AN ADDITIONAL 127.73 FOR PARTS F5DZ9E731A; F2DZ 9A820 A; F5DZ 9F714Z FOR PARTS THAT ASTRO SAID WOULD FIX SPEEDOMETER. THAT DID NOT WORK; NOW ASTRO WANTS 593.75 FOR PART F40217255A WHICH THEY SAY WILL FIX THIS SPEEDOMETER PROBLEM I AM ON A FIXED INCOME, ELDERLY AND MY DAUGHTER HAS LOCATED SERVICE BULLENTINS INDICATING A KNOWN PROBLEM. SHOULDN'T THIS BE FIXED UNDER WARRANTY AND MY MONEY REFUNDED. I HAVE ATTEMPTED TO SPEAK WITH SERVICE MANAGER AT ASTRO BUT CAN NOT GET ANYTHING DONE. HAVE TRIED UNSUCCESSFULLY TO GET PROBLEM CORRECTED. ON 10/10/97 PEACH FORD IN BREWTON AL REPLACED SPEEDOMETER HEAD WITH PART FYDRZ 17255 A UNDER WARRANTY. 6/2/99 I PAID ASTRO $107.OO TO HAVE SPEEDOMETER FIXED AGAIN, ON 6/4/

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